General Terms and Conditions – Ruby & Vale Melbourne
Article 1 – Definitions
In these Terms and Conditions, the following definitions apply:
Cooling-off Period:
The period within which the consumer may exercise their right of withdrawal.
Consumer:
A natural person not acting in the course of a business or profession who enters into a distance contract with Ruby & Vale Melbourne.
Entrepreneur:
Ruby & Vale Melbourne, the business offering products remotely to consumers.
Distance Contract:
An agreement concluded between Ruby & Vale Melbourne and the consumer through online or other remote communication.
Right of Withdrawal:
The consumer’s right to withdraw from the contract within the cooling-off period without stating a reason.
Article 2 – Identity of the Entrepreneur
Business Name: Ruby & Vale Melbourne
Chamber of Commerce (KvK) Number: 96378093
VAT Number: NL005206892B06
Email: info@rubyandvale.com
Country of Operation: Australia
Article 3 – Applicability
These Terms and Conditions apply to every offer made by Ruby & Vale Melbourne and to every distance contract concluded between Ruby & Vale Melbourne and the consumer.
Before completing an order, the consumer will have access to these Terms and Conditions electronically.
Article 4 – The Offer
All offers are non-binding. Ruby & Vale Melbourne reserves the right to modify offers at any time.
Product prices are displayed in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.
Any customs duties, taxes, or import charges applicable outside Australia are the sole responsibility of the customer.
Article 5 – The Agreement
The agreement becomes effective once the consumer accepts the offer and fulfills the applicable conditions.
Ruby & Vale Melbourne will confirm the order by email immediately after purchase.
Article 6 – Right of Withdrawal
Consumers have the right to withdraw from the purchase within 14 days of receiving the goods, without providing a reason.
To exercise this right, consumers must notify Ruby & Vale Melbourne in writing or by email before the end of the 14-day period.
Return shipping costs are always borne by the consumer.
Article 7 – Refunds After Withdrawal
Ruby & Vale Melbourne will refund the purchase amount within 14 days of receiving the returned item(s), provided the goods are returned in their original condition and packaging.
Refunds are issued using the same payment method used for the original transaction, unless otherwise agreed.
Article 8 – Customs, Import Duties, and GST (Delivered Duty Unpaid Policy)
8.1
All goods shipped internationally are sent under the delivery term Delivered Duty Unpaid (DDU), as defined under the Incoterms 2000.
8.2
This means that the customer is solely and fully responsible for all costs and obligations arising from the importation of goods into the destination country, including but not limited to:
(a) payment of import duties, value-added tax (VAT), goods and services tax (GST), and other local taxes;
(b) customs clearance costs, inspection fees, brokerage or handling charges;
(c) compliance with all local import laws, product restrictions, or certifications.
8.3
Ruby & Vale Melbourne does not act as the importer of record and bears no responsibility for any import-related charges, delays, or refusals by customs authorities.
8.4
Title and risk for the goods transfer to the customer upon shipment from our warehouse.
8.5
The customer agrees to indemnify and hold Ruby & Vale Melbourne harmless from any penalties, claims, or additional costs resulting from non-compliance with local import laws.
8.6
It is strongly recommended that customers contact their local customs authority before purchasing to avoid unexpected import duties or delays.
Article 9 – Product Conformity and Warranty
Ruby & Vale Melbourne ensures that products meet the agreement and conform to reasonable quality expectations.
Any complaints about defects must be reported in writing within 14 days of receipt.
Warranty does not cover normal wear, misuse, or accidental damage.
Article 10 – Delivery
Orders are typically processed within 1–3 business days and delivered within 5–15 business days, depending on destination.
Delays caused by customs, postal carriers, or other factors outside our control do not entitle the consumer to cancel the order.
The risk of loss or damage passes to the consumer at the moment of shipment.
Article 11 – Returns and Exchanges
Returned products must be unused, undamaged, and in their original packaging.
Ruby & Vale Melbourne reserves the right to refuse refunds if items are not returned in a resellable condition.
Return shipping and any customs fees for returned goods are borne by the customer.
Article 12 – Privacy and Data Protection
Your personal information is collected and processed in accordance with our Privacy Policy, available on our website.
By using our services, you consent to the handling of your data as described in that policy.
Article 13 – Complaints and Resolution
Complaints should be submitted in writing via email within 7 days of discovering the issue.
Ruby & Vale Melbourne will respond within 14 days. If a longer period is required, the customer will be notified with an estimated timeframe.
Ruby & Vale Melbourne aims to resolve all disputes amicably and in good faith.
Article 14 – Limitation of Liability
Ruby & Vale Melbourne is not liable for indirect, incidental, or consequential damages resulting from product use, shipping delays, or customs issues.
Liability is limited to the purchase value of the product concerned.
Article 15 – Australian Consumer Law Notice
Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer guarantee, right, or remedy provided under the Australian Consumer Law (ACL).
These rights apply in addition to any warranty or remedy provided in these Terms.
Article 16 – Governing Law
These Terms and Conditions are governed by the laws of Victoria, Australia.
Any disputes shall be submitted to the competent courts of Victoria, unless otherwise required by mandatory consumer protection law.