Shipping Policy – Ruby & Vale Melbourne

At Ruby & Vale Melbourne, we strive to make the ordering and delivery process as smooth and transparent as possible. Below you’ll find all information regarding order processing, delivery times, and shipping conditions.

Processing and Delivery Times

Once your order is placed, we require one to three business days to process and prepare it for dispatch.

Orders placed during weekdays are usually processed within one business day. Orders placed on Friday evening or during the weekend may take slightly longer to process.

After your order has been processed, it will be shipped and typically delivered within five to nine business days on average.

Please note that delivery times may vary depending on your location, local customs procedures, and the courier’s performance.

Placing an Order

Ordering from Ruby & Vale Melbourne is simple and secure:

  • Visit the product page and select your desired item(s).
  • Click “Add to Cart” and ensure that you have chosen the correct variant (size, colour, etc.).
  • Click “Proceed to Checkout” and carefully enter your shipping details. Please make sure all address information is correct to avoid delivery delays.
  • On the “Shipping” page, review your details. Shipping is completely free for all orders.
  • Proceed to the “Payment” page and choose your preferred payment method:
  • Credit Card (AMEX, Mastercard, Maestro, Visa)



All payments are processed through a secure SSL-encrypted system, ensuring your personal and payment information remains protected.

Once payment is complete, you’ll receive an order confirmation email, followed by a shipping confirmation once your order is dispatched.

Shipping Costs

Shipping is 100% free of charge for all orders worldwide.

There is no minimum order value required to qualify for free delivery.

Dispatch and Logistics

We aim to process and dispatch your order as quickly as possible.

To keep our prices fair and competitive, we consolidate shipments before dispatching in bulk from our logistics partners in Asia. This approach helps us maintain sustainable pricing, reduce carbon emissions, and support a more environmentally conscious shipping process.

We appreciate your understanding and patience as we ensure that every parcel is sent efficiently and responsibly.

Additional Notes

Delivery times are estimates and may vary due to customs clearance, local postal delays, or unforeseen circumstances.

Ruby & Vale Melbourne is not responsible for import-related delays or charges, as outlined in our General Terms and Conditions (Article 8).

Once shipped, the tracking number will be provided by email.

Customer Support

If you have any questions about your order or shipping status, please contact our support team at info@rubyandvale.com.

We’re happy to assist you and ensure that your shopping experience with Ruby & Vale Melbourne is as smooth as possible.